Davis Humanics Case Essay

To From CC era Re DH placard of Directors henry G Young James Barry 9/12/2010 CRM System In understanding that historic onlyy that all decisions re capital investments were based on the ROI (Return On Investment) method. I asking the Board of Director to please see my attached outlined benefits and cost of effectuation for the CRM System. While the results of my outlined benefits are calculated with a worst causal agent scenario basis, I would request that the Board look at the long line gain for the company which is not only inclusive of the financial gains.DH wasting disease of the ROI method can be manipulated to suit those against or even for this constitution so this should not be the only method used for this project. The figures in the attached benefit and valuate proposal does indicate that the project go away cost roughly $1,000,000. 00 $2,000,000. 00 just to acquire the CRM system and another $1,000,000. 00 for all implementation, up-training , maintenance, etc. There are so many other methods that whitethorn be used whether it is a payback period or terminal present value or a net present value and payback period combined, the Board is encouraged to investigate or entertain future discussions on this matter until we can come to some compact and move forward. In the meantime the company is growing and so are our clients acquisitions. DH closed $2 billion in sales with our 1000 employees utilise an inundated system last year. A CRM system this year would total to efficiency, improved customer/client satisfaction and position in the marketplace. Henry Young Project Team Leader 1